Thanks for using MURRAYI. Please read these Terms carefully. By using MURRAYI or signing up for an account, you’re agreeing to these Terms. This is a legal agreement.


THE BASICS

1. DEFINITIONS

We’ll start with the basics, including a few definitions that should help you understand this agreement.

1.1. MURRAYI (“We” or “Website”) is an online lighting store based in Leiden, Netherlands.

1.2. As a customer of MURRAYI (“Us”) or a representative of an entity that’s a customer of Us, you’re a “Customer” (“You”) according to this agreement.

1.3. “Products” means the articles to be supplied to the Customer by MURRAYI.

1.4. By “Partner” we mean any brand associated with our products.

1.5. "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable.

1.6. These Terms & Conditions (“Terms,” including our Privacy Policy and Cookie Policy) define the terms and conditions under which you’re allowed to use MURRAYI, and how we’ll treat your account while you are a Customer. If you have any questions about our terms, feel free to contact us.

2. ABOUT US

We are MURRAYI, a company registered in the Netherlands. Our registered address is Poelgeeststraat 22A, 2316XL Leiden, Netherlands. Our VAT ID is NL002474437B79 and our registered KVK number is 74047469.

If You have any questions, complaints or comments on this Website then you may contact us on info@murrayi.com or by post to MURRAYI, Poelgeeststraat 22A, 2316XL Leiden, Netherlands.

3. PRICE AND PAYMENT

3.1. Details of the prices for the products, and the procedures for payment and delivery are displayed on or through our Website. The price of any product is the price in force at the date and time of your order. The price of any product includes dutch VAT 21% but excludes any delivery charge, except otherwise is stated on our Website.

3.2. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the Products on the Website is wrong.

3.3. You undertake that all details you provide to us for the purpose of purchasing goods which may be offered by us on our Website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods. We reserve the right to obtain validation of your credit or debit card details from your card issuer before providing you with any goods.

3.4. Payment of the price and VAT and any other applicable costs shall be due within 10 days of the date of receipt of the invoice supplied by the Seller.

3.5. If payment of the price or any part thereof is not made by the due date, the Seller shall be entitled to:

  • require payment in advance of delivery in relation to any Products not previously delivered;
  • refuse to make delivery of any undelivered Products whether ordered under the contract or not and without incurring any liability whatever to the Customer for non-delivery or any delay in delivery;
  • terminate the transaction.

3.6. Discount codes and offers cannot be redeemed on gift vouchers, sale or promotional items.

3.7. From time to time we will make promotional codes available. Only one code may be used per transaction. We will alert you to additional specific terms which apply to such promotional codes at the relevant time.

4. BUYING ITEMS AS A GUEST

The functionality of buying items as a guest is also available on our Website. For this type of purchase, we will only request from you the essential data that is required to process your order. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.

5. DESCRIPTION

Any description given or applied to the Products is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when purchasing a Product.

6. PRIVACY POLICY

We may use and disclose your information according to our Privacy Policy. Our Privacy Policy will be treated as part of these Terms.

7. COOKIE POLICY

In some cases we may use cookie and other tracking technologies described in our Cookie Policy to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information. For more information about how we process your Personal Information, please consult our Privacy Policy.

8. NEWSLETTER AND TARGETED ADVERTISING

8.1. When you buy from MURRAYI we'll sign you up for our email newsletter, full of news and special promotions. If you want to unsubscribe, you can at any time by clicking the 'unsubscribe link' of the newsletters we send you.

8.2. We may engage in Targeted Advertising which allows us to develop personalised advertising so that it directly relates to offers that may be of interest to you. Advertisements are placed so as to reach consumers based on various traits such as demographics and consumer behavioural variables (such as product purchase history). Targeted Advertising enables us to more easily determine user preferences and purchasing habits, so that ads will more pertinent and useful for the consumers. If you would like to opt out of receiving such advertising, please click the “unsubscribe” link in the advertisement and follow the instructions.

You can find more in our Cookie Policy.

9. ACCOUNTS AND PASSWORDS

You’re responsible for keeping your account name and password confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You’ll immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password.

10. EXCLUSION OF WARRANTIES

We make no warranties, express or implied that making the products available in any particular jurisdiction outside the Netherlands is permitted under any applicable non-Dutch laws or regulations. Accordingly, if making the products or any part available in Your jurisdiction or to You (by reason of nationality, residence or otherwise) is prohibited, those products are not offered for sale to You. You accept that if you are resident outside the Netherlands, You must satisfy yourself that You are lawfully able to purchase the products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the products by persons in jurisdictions outside the Netherlands who are nominees of or trustees for citizens, residents or nationals of other countries.

11. LIMITATION OF LIABILITY

11.1. Our liability in tort, contract, negligence, pre-contract or other representations or otherwise arising out of or in connection with these Terms shall be limited in aggregate to the net payment to Us from You for the product concerned.

11.2. All content and services on our Website are provided on an 'as is' and 'as available' basis. We do not make any representations or give any warranty (whether express or implied) in respect of our Website or its content, including, without limitation, any advice given (on a personal or general basis) and statements made by advertisers on or via the Website. Nothing in these Terms shall restrict your statutory rights (including your right to receive a reasonable standard of service). We do not accept liability for damage to Your computer system or loss of data that results from your use of the Website.

11.3. We do not guarantee or warrant that any material available for downloading from our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for accuracy of data input and output. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Website and is compatible with our Website.

12. INTELLECTUAL PROPERTY RIGHTS

12.1. Your use of our Website and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in our Website and its contents.

12.2. You may not copy, reproduce, republish, download, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.

12.3. Any use other than that permitted above may only be undertaken with our prior express authorisation.

12.4. By submitting information, text, photos, graphics or other content to us via our Website, You grant us a right to use such materials at our own discretion, including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from our Website.

13. LINKING

13.1. You may establish links to the Website provided:

  • You link only to the homepage of the Website
  • You do not remove or obscure advertisements, the copyright notice or other notices on the Website
  • You give us notice of such link by sending an email message to us at info@murrayi.com and
  • You immediately stop providing links to the Website if notified by us.

13.2. We make no representations whatsoever about any other websites which You may access through our Website or which may link to our Website. These links are provided for your ease of reference and convenience only. When You access any other website it is independent from us. We have no control over the content or availability of that website. In addition, a link to any other site does not mean that We endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any other website or resource. You agree that You will not involve Us in any dispute between You and the third party. Any concerns regarding any external link should be directed to its website administrator or web master.

14. COMPLIANCE WITH LAWS

You represent and warrant that your use of MURRAYI will comply with all applicable laws and regulations. You’re responsible for determining whether our Services are suitable for you to use in light of any regulations like HIPAA, GLB, GDPR Compliance, EU Data Privacy Laws, or other laws. You may not use our Service for any unlawful or discriminatory activities, or other laws that apply to commerce.

15. AVAILABILITY OF OUR WEBSITE

15.1. We will try to make our Website available but cannot guarantee that our Website will operate continuously or without interruptions or be error-free and can accept no liability for its unavailability.

15.2. Access to our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.

GENERAL

16. ALTERATIONS & REPLACEMENT

16.1. We may alter these Terms from time to time and post the new version on our Website, following which all use of our Website will be governed by that version. You will be deemed to have accepted any such changes by your use of our Website from such time. You must check the terms and conditions on our Website regularly.

16.2. These Terms replace all other terms and conditions previously applicable to the use of our Website.

17. SEVERABILITY

If any term or provision of these Terms & Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms & Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

18. FORCE MAJEURE

We won’t be held liable for any delays or failure in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers.

19. INDEMNITY

You agree to indemnify and hold us and our Team harmless from any losses, including attorney fees that result from any claims you make that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. (Indemnity is an agreement to compensate someone for a loss.) You also agree to indemnify and hold us harmless from any losses, including attorney fees, that result from third-party claims that you or someone using your password did something that, if true, would violate any of these Terms.

20. ATTORNEY FEES

If we file an action against you claiming you breached these Terms and we prevail, we’re entitled to recover reasonable attorney fees and any damages or other relief we may be awarded.

21. EQUITABLE RELIEF

If you violate these Terms then we may seek injunctive relief (meaning we may request a court order to stop you) or other equitable relief.

22. DISCLAIMERS

We aren’t responsible for the behavior of any advertisers, linked websites, or other Members.

23. NOTICES

Any notice to You will be effective when We send it to the last email or physical address you gave Us or posted on our Website. Any notice to Us will be effective when delivered to Us, or any addresses as we may later post on the Website.

24. ASSIGNMENTS

You may not assign any of your rights under this agreement to anyone else. We may assign our rights to any other individual or entity at our discretion.

25. AMENDMENTS & WAIVER

Amendments or changes to these Terms won’t be effective until we post revised Terms on the Website. If we don’t immediately take action on a violation of these Terms, we’re not giving up any rights under the Terms, and we may still take action at some point.

26. GOVERNING LAW AND JURISDICTION

The Dutch laws, except for conflict of laws rules, will apply to any dispute related to these Terms or the transaction. Any dispute related to the Terms, the Privacy Policy, or the transaction itself will be decided by the federal courts in The Hague, Netherlands, and each party will be subject to the jurisdiction of those courts.


TRADE MODEL

27. PAYMENT

We accept the following forms of payment:

  • Credit card (Mastercard, Visa, Maestro) secured by Paypal
  • Paypal
  • Bank deposit at

Murrayi
NL42 INGB 0009 6475 63

Please send us your credit card details and we will proceed with the necessary charges. We do not keep, share or process ,your personal banking details in anyway. You will receive a confirmation mail once your payment has been processed.

28. DELIVERY

Please note that all of our Products are totally handcrafted and sometimes made to despatch. We always try to dispatch your order within 1-3 days after payment confirmation, but this is not always possible for a variety of reasons. Please, for more precise despatch and delivery times contact us and we will inform you accordingly.

28.1. We offer free shipping within the EU on orders of 99€ or more. On orders of less than 99€ within the EU the shipping charge is 14.90€. Shipping is carried out by courier service DHL and/or Greek post ELTA and to EU Countries takes 5-7 business days from the day of despatch.

28.2. Worldwide shipping (non-EU countries) charges are fixed at 19€. Shipping is carried out by courier services DHL, UPS and/or Greek post ELTA. You are responsible for any customs duties or import fees. Delivery takes 7-14 business days from the day of despatch.

Products on our Website are subject to availability and delays may occur that are outside of our control. Consequently, any dates specified for delivery are therefore approximate only.

29. RISK

The Risk in the Products shall pass to the Customer at the moment the Products are despatched from the MURRAYI's or our Partners’ premises.

30. WARRANTY & RETURNS

30.1. If you order our Products, you have the right to return your order within 14 days from the date of delivery. The only cost you will incur if you change your mind is the postage for sending it back to us.

30.2. Where the Products have been manufactured by MURRAYI or our Partners and are found to be defective, MURRAYI shall repair, or in its sole discretion, replace defective Products free of charge within 14 days from the date of delivery, subject to the following conditions:

  • the Buyer notifying MURRAYI in writing immediately upon the defect becoming apparent;
  • the defect being due to the faulty design, materials or workmanship of Us or our Partners.

30.3. Any Products to be repaired or replaced shall be returned to Us at the Customer’s expense, if so requested by MURRAYI.

30.4. MURRAYI shall be entitled in its absolute discretion to refund the price of the defective Products in the event that such price has already been paid.

30.5. The card used for the purchase will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to MURRAYI before the refund or replacement can be issued. When returning items we’d recommend you hold on to proof of postage; we can’t take responsibility for any parcels that might get lost in transit.

31. CANCELLATIONS

Cancellations are only accepted before the order has been despatched. If the order has been despatched prior to the cancellation, we cannot cancel the transaction. The order will be considered valid and You will remain liable for the full payment.

Please make any cancellations by phone to +31 655960035 or by email: info@murrayi.com

Thanks for taking the time to learn about MURRAYI's Terms.

Updated 24 June, 2019